This policy explains what we collect, why, and what you can ask us to do about it. It applies to this website and to orders placed through it.
What we collect
When you place an order we collect your name, billing and shipping address, email address, phone number if you give one, and the details of what you bought. Payment card details are handled by our payment processor and are never stored by us.
When you browse the site we collect standard technical information: IP address, browser and device type, pages viewed, and referring site. This comes through cookies and similar technologies.
If you email us or use the contact form, we keep that correspondence.
Why we collect it
To process and deliver your order, to answer your questions, to prevent fraud, to meet our legal and tax obligations, and to understand how the site is used so we can improve it.
Who we share it with
Our ecommerce platform, our payment processor, our shipping carriers, and our email provider. Each receives only what it needs to do its job. We do not sell your personal information.
We may disclose information where the law requires it.
How long we keep it
Order records are kept for as long as tax and accounting law requires. Marketing contact details are kept until you unsubscribe.
Your rights
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Depending on where you live you may have further rights, including the right to opt out of the sale or sharing of personal information. We do not sell personal information.
To make a request, write to [SUPPORT EMAIL ADDRESS] or [POSTAL ADDRESS].
Cookies
The site uses cookies that are necessary for it to work, such as remembering your cart, and analytics cookies that help us understand traffic. You can block cookies in your browser, though parts of the site may then not work.
Children
This site is not directed at children under 13 and we do not knowingly collect their information.
Changes
If we change this policy we will update the date below.
[PLACEHOLDER: have this policy reviewed by a lawyer before launch, and add your legal entity name, postal address and last-updated date.]